Asaja IT Solutions

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Privacy Policy

This Privacy Policy explains how Asaja IT Solutions LLP (“we”, “our”, or “us”) collects, uses, and protects information processed through our Meta App ASAJA_WAPI (“App”) that integrates with the WhatsApp Business API. This App may be used across multiple web applications developed by us to send utility messages to customers.

1. Information We Collect

a. Business Information

  • Business name and details
  • Contact information

  • Employee details

b. Message Data

  • Customer phone numbers
  • Job details

We do not collect or store the actual content of conversations beyond what is required for message delivery and audit logs.

2. Purpose of Data Use

The information is used solely to:

  • Authenticate and authorize communication with the WhatsApp Business API

  • Facilitate sending utility messages (such as order updates, appointment reminders, status alerts)

  • Log message delivery and status for auditing and troubleshooting

  • Ensure compliance with Meta’s policies and applicable legal obligations

We do not use this information for marketing, analytics, profiling, or reselling.

3. Data Sharing

We may share collected data:

  • With Meta Platforms, Inc. to enable API communication

  • With WhatsApp for message delivery and compliance
  • With service providers or platforms involved in hosting or securing the App

We do not sell, rent, or trade any personal or customer data.

4. Data Retention

Data is retained only as long as necessary to support message delivery, troubleshoot issues, comply with regulations, or as required by Meta’s retention policies.

5. Data Security

We implement administrative, technical, and organizational safeguards to protect data from unauthorized access, loss, or misuse.

6. User Rights

Where applicable under local law, users have the right to:
  • Access or request deletion of their data
  • Object to certain processing activities
  • Withdraw consent, where applicable

7. Changes

We reserve the right to modify this Privacy Policy. Any material changes will be communicated via update to this page or through your web applications.